Business Plan Questionnaire

54 APPENDIX A Survey Questionnaire NATIONAL COOPERATIVE HIGHWAY RESEARCH PROGRAM Project 20-5, Synthesis Topic 34-03 STRATEGIC PLANNING AND DECISION MAKING IN STATE DOTs QUESTIONNAIRE State transportation departments increasingly engage in strategic planning to manage long-term change, but they often find that the process breaks down in the implementation stage. Also, please send any supporting documents to him at the address below. Please add any comment you may wish to make about how or why your department decided to undertake a strategic planning effort. All implemented through particular functional units Primarily through functional divisions, but some cross-cutting strategies An even mix of the two Primarily cross-cutting strategies, but some implemented through functional units All cross-cutting strategic initiatives. In general, how successful has your department been to date in implementing the strategic initiatives contained in your strategic plan?This synthesis will document leading practices used by DOTs to align major management and decision-making processes with their strategic agendas in order to assure the accomplishment of strategic goals and objectives. Very successful Somewhat successful Not particularly successful. Does your department’s strategic plan define strategic goals and/or strategic objectives? If Yes, to what extent do your strategic goals and objectives emphasize each of the following?

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Questionnaires can be an essential way to carry out research and to collect and evaluate feedback about your company from your employees, clients, and potential customers.

Below you will find 32 questionnaire templates you can use to improve your client and employee experience.

They make the recipient think about what they are answering and the information you can gather with them, while harder to analyze, is often more beneficial for your business.

Open Ended Format Examples: Closed-ended questions may be either simple yes/no questions or slightly more open-ended questions with multiple choice answers.

Yes No Do you have any particular comments regarding the use or effectiveness of business plans or operational plans to advance your strategic plan? Does your department assign responsibility to specific individuals or organizational units to take the lead in implementing particular strategic initiatives or achieving specific strategic goals and objectives? If Yes, are these individuals or organizational units held accountable for accomplishing their strategic objectives through the department’s performance management process? Yes No If Yes, please describe: How have you tried to overcome these obstacles, and how well has it worked? Have you encountered any particular institutional problems emanating from the legislature, the governor’s office, central executive offices, federal agencies, local governments, etc., in trying to develop an appropriate strategic plan and implement it effectively?

Yes No If Yes, how do you maintain this accountability? Yes No If Yes, please describe: How have you tried to overcome these obstacles, and how well has it worked? Have you encountered any particular organizational problems regarding culture, personnel, available resources, capacity, management commitment, bureaucratic inertia, or the normal press of business, etc., that have made it difficult to develop an appropriate strategic plan and implement it effectively?

A well thought out survey of a prospective client’s needs, budget and desired outcomes can ensure that you are both on the same page.

Understanding what your employees like (and don’t like) about their job can go a long way towards retaining them.

57 Do you have any particular comments regarding the effectiveness of assigning responsibility to specific individuals or organizational units for implementing particular strategic initiatives or achieving strategic goals and objectives? In general, how would you describe the relationship between the strategic plan and the budget process in your department? Establish separate budgets to fund strategic initiatives Earmark sources within the regular budget Require organizational units to demonstrate in their budget proposals that they are allocating sufficient resources to fund strategic initiatives Other budgetary mechanisms. Do districts or regions, functional divisions, and/or other organizational units review the performance data on a regular basis in order to track progress in achieving strategic goals and objectives? Yes No If Yes, please describe: How have you tried to overcome these obstacles, and how well has it worked? Have you encountered any particular technical challenges that have made it difficult to develop an appropriate strategic plan and implement it effectively?

The strategic plan drives budget decisions The budget drives strategic planning Each influences the other They are basically independent of each other Other. Does your strategic plan include the estimated costs of implementing strategic initiatives or accomplishing your strategic goals and objectives? Do you try to assure that budgetary resources will be allocated to fund strategic initiatives? Do you have any particular comments regarding your approach to, or effectiveness of, linkages between your strategic plan and your department’s budget process? Does your department’s strategic plan identify specific performance measures for gauging success in achieving individual strategic goals and objectives? If Yes, do you establish specific target levels on those measures to be achieved within certain time frames? Does top management in your department review the performance data at regular intervals in order to track progress in achieving strategic goals and objectives? If Yes, how frequently does top management review the performance data? Yes No If Yes, please describe: How have you tried to overcome these obstacles, and how well has it worked? Have you encountered any other particular problems in trying to develop an appropriate strategic plan and implement it effectively? How would you best describe the relationship between your department’s strategic plan and the transportation systems plan?